We offer a complete refund if you request one within 2 weeks of signing up an account.
We don't offer refunds more than two weeks after signing up an account.
To get a refund, please send an email to webmaster+refund@fastmail.fm with the subject Refund request . In the email please include:
- Your account name (e. g. yourusername@fastmail.fm)
- The last 4 digits of the credit card you used to pay
- Any backup email address you used
This will allow us to ensure that you were the true owner of the account. Once received, we'll refund your transaction and close your account and send a confirmation.
If you used a credit card for payment, you can get an immediate refund by using the Manage -> Delete Business/Family screen. The business/family is immediately closed and the money refunded to your credit card.
If you didn't use a credit card, or in some other circumstances (you sent a gift certificate with money from the business/family, you detached a user from the business/family), an immediate refund is not possible. Please follow the "Refund process - personal account" instructions above instead.